Group
Contents
What is a Group?
A Group object is normally used to represent parts of your organisation characterised by the activity they perform, e.g. designated departments (IT, Sales, Accounts).
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Divisions, Cost Centres, Group and Sites are very similar and can be used interchangeably to better reflect the internal structure of your company.
Adding a Group
To add a Group to the system, drill-down to the Directory level where you want to add the group and click on the New object tab, as shown below:
In the new window that opens, select the Group object from the Organisation unit list, enter a relevant name and click on the Add button, as shown below:
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There is no limit to the number of Groups you can add to the Directory.
Configuring a Group
To configure a Group, locate the group in the Directory, click on it and select Properties from the drop-down list, as shown below:
A new window will open, where you can configure the general properties of the group, such as name, email address, ID etc, as shown below:
Additional options are available, allowing you to exclude users within this group from call statistics or from being logged or recorded.
| Option | Description |
|---|---|
| Do not log | Calls for this group will not be logged by TIM Enterprise. In addition, if integrated call recording is in use, no audio recordings will be available. |
| Exclude users in this group from call statistics | Collection of statistics will not be performed for this group. |
| Do not record calls | Calls for this group will not be recorded, if integrated call recording is in use. |